3 Common Misconceptions About Business Processes Outsourcing Of Vietnamese Enterprises

Is outsourcing excessively expensive? 

Cost is a crucial factor for businesses when considering outsourcing services. Many leaders believe that full outsourcing service, from project operations to deliverables, is often costly.  

In fact, outsourcing service providers tailor their models to suit the business’s needs and budget, to minimize costs while ensuring transparency, monitoring, and communication.  

Instead of maintaining a large in-house team for non-specialized tasks, outsourcing to a team of experienced experts in specific fields offers deep knowledge without the need for additional investment in staff training and development, ultimately saving costs and time. 

“Moreover, with the same cost, businesses gain access to experts familiar with the local market and experienced in executing both domestic and international projects by partnering with professional service providers for business process outsourcing”, Ms. Ly Ngoc Tran also highlighted. Talentnet, for example, currently collaborates with over 30 seasoned experts and consultants, delivering outsourcing solutions for more than 300 projects across various industries for Vietnamese businesses. 

Can’t guarantee KPIs as in-house staff? 

While understanding that establishing a business department is to take on management and operational responsibilities, the heavy workload, particularly during goal achievement stages, often limits the time available for strategic tasks like planning new directions and evaluating performance.  

In such scenarios, business process outsourcing emerges as a right solution for businesses. This solution can help handle tasks such as developing candidate search processes and team training, while also encompassing critical elements like strategic proposals, business objectives, and project execution.  

Moreover, businesses can benefit from a “candidate warranty” during the service validity, ensuring that if a candidate leaves during the probationary phase or fails to meet unit requirements, a replacement is provided to uphold the KPI.  

Ms. Tran emphasized the importance of identifying non-core tasks suitable for outsourcing before evaluating core functions. By measuring these factors, leaders can determine which categories to outsource. The goal for outsourcing is to ensure KPIs for the project. 

Leaders exploring outsourcing options can consider Talentnet’s business process outsourcing solution. Beyond cost considerations, upon agreement, Talentnet commits to achieve partner’s business objectives and KPIs, ensuring project compliance with state regulations and mitigating potential legal risks for businesses. 

High risk of information leakage? 

In the age of Industry 4.0, data is considered the valuable “currency” for enterprises. Safeguarding large data sources and ensuring secure circulation within a company poses a significant challenge for businesses. Many leaders express concerns that outsourcing, especially in HR, can easily leak data and reduce security. However, when collaborating with Talentnet, the security of customers’ data is assured.